Loading
Rashiba Solutions is a trusted IT company providing website development, software solutions, mobile apps, SEO, digital marketing, hosting, API integration, and business automation services with innovative and affordable technology solutions.
PAYMENT POLICY
This Refund Policy explains the conditions under which payments made for products and services provided by Rashiba Solutions may be refunded or adjusted.
Last Updated: 01 September 2026
Because many of our services involve customized development, design, configuration, consulting or digital delivery, refunds are considered based on the nature and stage of the service.
A refund is not automatically guaranteed merely because a customer changes their mind after work has started.
Certain projects may require an advance payment before development or service delivery begins.
Once project work has started, the advance payment may be used to cover time, resources, planning, development, design and other work already performed.
Therefore, advance payments may be non-refundable to the extent permitted by the applicable agreement and law.
If a customer requests cancellation before substantial work has started, the refund request may be reviewed based on the project agreement, work already performed and any applicable administrative or third-party costs.
If a project is cancelled after development, design, configuration or other work has begun, charges may apply for work already completed.
Any eligible refund will be calculated after considering the work completed, resources used, third-party expenses and the agreed project terms.
A customer may request changes to the original project requirements.
Changes that fall outside the agreed scope may require additional development time or payment and will not normally qualify for a refund of amounts already paid for completed work.
For website, software and application development projects, refund eligibility may depend on the development stage and the amount of work completed.
Completed design, development, programming, configuration or integration work may not be refundable once delivered or substantially completed.
Mobile application projects may involve UI/UX design, application development, APIs, integrations, testing and deployment.
If cancellation occurs after these activities have started, the amount eligible for refund, if any, will be determined after evaluating the work completed and the project agreement.
Payments made to third-party providers may not be refundable by Rashiba Solutions where the third-party provider does not provide a refund.
This may include hosting, domain registration, SMS services, API credits, payment gateway charges, software licenses, plugins and other third-party services.
Where a service is provided on a recurring or subscription basis, cancellation will generally stop future billing according to the applicable subscription terms.
Charges for a period that has already started may not be refundable unless otherwise stated in the applicable service agreement.
If a customer accidentally makes the same payment more than once for the same invoice or service, the duplicate amount may be reviewed for refund after verification.
If a payment is debited from a customer's account but the transaction is not successfully received or recorded by us, the customer should contact us with the transaction details.
Where applicable, the matter may also need to be resolved through the relevant bank or payment gateway.
Refund requests should be submitted through our official contact channel with sufficient information to identify the payment or order.
Please provide:
Every refund request may be reviewed individually. We may consider the service type, project stage, work completed, customer agreement, third-party costs and applicable legal requirements.
If a refund is approved, it will normally be processed through the original payment method or another appropriate method where required.
The time taken for the refunded amount to appear in the customer's account may depend on the bank, card issuer or payment service provider.
Subject to applicable law and the specific service agreement, refunds may generally not be available for:
Customers are encouraged to contact us first so that payment or service-related concerns can be reviewed and resolved where reasonably possible.
Nothing in this policy is intended to remove or restrict any rights that cannot legally be excluded under applicable law.
Rashiba Solutions may update this Refund Policy from time to time. Any updated version will be published on this page with a revised update date.
For refund, cancellation or payment-related questions, please contact our team.
Contact Us